VIP: Connecting You to What Matters Most.
VIP Cloud Based Solutions
Disaster-Proof. Loaded with Features.
Why the Cloud? Why Now?
Business Cloud Phone Systems (Hosted PBX, or, Private Branch Exchange) is the most efficient, convenient, secure, and cost-effective business telephone solution available. Let's talk about your specific needs.
Internet-Based
Connect to your employees and customers from anywhere.
Affordable
No new systems to purchase, everything is included in your monthly bill.
Scalable
Only pay for the features you want and expand at any time.
Managed
No hardware or software upgrades to maintain in-house. We handle it all.
What is Hosted PBX?
Hosted PBX is a feature-rich, internet-based phone system. Connect to customers and employees from anywhere. Make calls from phones, laptops or any smart device. Hosted PBX uses the internet to provide you with reliable phone service wherever you need it.
With Hosted PBX from our supplier, you will not have the expense of purchasing expensive phone system equipment or pay for professional installation. All service/programming changes are done remotely and are part of your plan at no extra cost. With our fax to email availability, you can eliminate the need to pay a separate service provider for fax or voice land lines or PRI’s. You work with one company and receive one bill.
This is the most affordable solution for businesses of any size. You keep the clarity, security, and reliability of a land-line and gain all the features and benefits of this modern technology.
What Features are Available with Hosted PBX?
The full list of available features is extensive and includes services like Call Center, Salesforce Integration, teleconferencing, unified messaging, and call recording. We can customize the right package for your company, whether you are a three-person team or a multi-national corporation. You only pay for the features you need and you can add or remove services at any time.
Every Hosted PBX System Includes:
Local Dial Tone
Long Distance
Caller ID
Dedicated Number for Each Phone
Detailed Call Records
Easy Management via Web Portal
Optional Add-Ons:
Automated Attendant
Desktop Attendant or Desktop Client
Contact Center
Salesforce Integration
Teleconferencing
Unified Messaging
Call Recording
And more…
Our Customers Receive:
24/7 Service
Consistent, No-Surprise Billing
The latest technology always available
Disaster Recovery
Secure Data Center Equipment Storage
Customized Cloud-Based Phone Systems
VIP's cloud systems allow customization of the user experience to a unique market of cloud phone system customers. These customers emphasize the importance of sales and service and believe that their phone system is a key component to the success of their business. Cloud solutions allow us to integrate various business applications allowing us to provide a robust solution to our clients.
Unified Messaging
Use one interface to manage all of your calls, faxes, emails, text messages, and voicemail. With unified messaging, you only need one account to keep track of it all.
Call Recording
Record every incoming and outgoing call or give select employees the ability to record calls on-demand.
Speech Recognition
Instead of “Press 1 for Service,” save your customers frustration with the ability to speak a request. They get to the help they need sooner and are happier with the process.
Mobile Extension
Stay connected whether you are in the office or out. With Mobile Extension one number rings to multiple devices simultaneously. You are never out of reach and have one number and one voicemail.
Video Conferencing
Save travel time and money by connecting with your customers or remote offices via video.
Contact Center
Enhance your customer service experience by routing incoming calls to the appropriate customer service agent. Supervisors can view real-time call statistics so agents handle every call promptly.
Call Accounting
Control cost, toll fraud, and misuse by tracking and reporting every inbound and outbound phone call. With customized reports you get the information you need, but also have the flexibility to search for a specific entry.
Audio Conference Bridge
Host your own audio conference instead of paying monthly fees for the service. Have complete control of your Conferences by sending out email invites to customers or employees, see who has logged in to the call, and add, remove, or mute people in the conference.
Web Collaboration
Host your own web meeting instead of paying monthly fees for the service. You can meet with your customers over the Web and share presentations and proposals.
Google Chrome Integration
Corporate Google Applications users have the ability to use system capabilities directly within their Chrome web browser, providing quick, convenient access to inbound, outbound and in-call features – efficiently and with minimal distraction. Users can search their Google Contacts, see caller information, track activity, and reroute incoming calls all without leaving the Chrome browser window.
SalesForce
Users need only log into Salesforce and all communication and documentation can be done within the CRM. All pertinent client information is on their screen when interacting with the client. During a call, users can engage others by transfer or conference, create a subject description, enter freeform notes or select from preconfigured frequently-used phrases. Upon call completion, they can generate wrap-up actions pre-populated with contact details.
Let's talk about your communication needs:
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